At Prayosha Spices, we strive to offer a smooth and secure shopping experience. Please review our payment policy below to understand how transactions are processed on our website.

1. Accepted Payment Methods

We accept the following payment options:

• UPI (Google Pay, PhonePe, Paytm, etc.)

• Debit/Credit Cards (Visa, MasterCard, RuPay)

• Net Banking

• Wallets (Paytm Wallet, PhonePe Wallet, etc.)

• Cash on Delivery (COD) — available on select pin codes

All payments are processed through trusted and secure third-party payment gateways.

2. Payment Confirmation

Once your payment is successful, you will receive:

• An on-screen confirmation message

• A confirmation email or SMS with your order and payment details

If you do not receive confirmation within 24 hours, please contact our support team immediately.

3. Failed or Cancelled Transactions

In case of a failed or cancelled transaction:

• No amount will be deducted, or

• If deducted, the amount will be auto-refunded to your original payment method within 5–7 business days (depending on your bank/payment gateway)

4. Fraudulent Transactions

If we detect any suspicious or fraudulent activity, we reserve the right to cancel such orders and take appropriate legal action if necessary.

5. Pricing Errors

In the rare case of a pricing error on the website, we reserve the right to cancel the order and issue a full refund, if applicable.